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Baywide Water Limited - Privacy Policies

Baywide Water Mobile Application Privacy Policy


Effective Date: 01/09/2026
Last Updated: 21/09/2026

Baywide Water ("Baywide Water", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using the Baywide Water mobile application (the "App").

This Privacy Policy explains what information we collect, how we use it, how it is stored and shared, how long we retain it, and the choices and rights available to you.

1. Who We Are

The App is operated by Baywide Water.

For privacy-related questions or requests, you can contact us at:

Baywide Water
Email: baywidewater@gmail.com
Website: https://baywidewater.wixsite.com/baywide-water

2. Information We Collect

When you use the App, we collect and process the following information.

2.1 Account Information

To create and maintain your Baywide Water account, we collect your email address and authentication information.

Your account is used to allow you to securely access the App and retrieve saved water delivery quotes.

We do not use your email address for advertising or sell your email address to third parties.

2.2 Delivery Address

When you request a water delivery quote, you enter a delivery address.

We use this address to:

  • identify the delivery location;

  • determine its geographic coordinates;

  • calculate the driving distance to the relevant Baywide Water filling station;

  • calculate an estimated water delivery price; and

  • associate the quote with your account if you choose to save it.

A delivery address may constitute personal information where it can be associated with an identifiable individual.

2.3 Quote Information

When you request or save a quote, we may store information including:

  • the delivery address;

  • the resolved address;

  • latitude and longitude associated with the delivery address;

  • the calculated distance;

  • the water delivery cost;

  • other components used to calculate the quoted price;

  • the date and time the quote was created; and

  • information associating the quote with your account.

Saved quotes allow you to return to previous quotes and compare different delivery addresses.

2.4 Technical and Server Logs

When you use the App, our backend infrastructure may automatically generate technical logs.

These logs may include information such as:

  • IP address;

  • date and time of requests;

  • user agent or device/browser information;

  • request and response information; and

  • technical information required to maintain security, reliability and performance.

These logs are used for purposes such as security, troubleshooting, fraud prevention, service operation and system maintenance.

3. How We Use Your Information

Baywide Water uses information collected through the App to:

  • create and manage user accounts;

  • authenticate users;

  • provide water delivery quotes;

  • determine delivery distances;

  • calculate estimated delivery prices;

  • save and retrieve quotes at the user's request;

  • maintain and operate the App and its backend systems;

  • maintain security and prevent misuse;

  • troubleshoot technical problems;

  • maintain appropriate business records; and

  • comply with applicable legal obligations.

We do not use personal information collected through the App for targeted advertising.

4. Google Maps Platform

The App uses Google Maps Platform, including the Google Geocoding API and Distance Matrix API, to process delivery addresses and calculate driving distances.

When you request a quote, the delivery address you enter is sent from our backend to Google Maps Platform so that the address can be geocoded into geographic coordinates.

Those coordinates, together with the coordinates of relevant Baywide Water filling stations, are then used with Google Maps Platform to calculate driving distance.

Google Maps Platform collects and logs information associated with API requests. Google states that Maps Platform logs can include information such as an account identifier and the IP address of the requesting server, service or device.

Your use of the App therefore involves the processing of address and technical information by Google Maps Platform.

Google's own privacy practices apply to information processed by Google. For more information, please see:

Google Privacy Policy

Google Maps Platform Terms of Service

Baywide Water's use of Google Maps Platform is also subject to the applicable Google Maps Platform terms and requirements. Google requires applications using its mapping APIs to provide users with a privacy policy that discloses the use of the APIs and references Google's Privacy Policy.

5. OpenStreetMap Nominatim

[KEEP THIS SECTION ONLY IF YOU CONTINUE USING NOMINATIM AFTER CONFIRMING THAT YOUR USE COMPLIES WITH ITS CURRENT TERMS.]

If Google Maps geocoding is unavailable, the App may use the OpenStreetMap Foundation's Nominatim geocoding service as a fallback.

When used, the delivery address may be transmitted to Nominatim to obtain geographic coordinates.

Use of Nominatim is subject to the OpenStreetMap Foundation's applicable policies, including its Nominatim Usage Policy and Privacy Policy.

OpenStreetMap Foundation Privacy Policy

Nominatim Usage Policy

Baywide Water will only use Nominatim where its use is permitted under the applicable policies and terms.

6. Database and Hosting Providers

Baywide Water uses third-party infrastructure providers to operate the App and store information.

The App's backend and database infrastructure is currently hosted through Emergent, and the application uses MongoDB for server-side storage.

Information stored in the database may include account information, saved quotes, delivery addresses, geographic coordinates, quote calculations and timestamps.

Emergent and its infrastructure providers may also process technical information such as server access logs, including IP addresses, user agents and timestamps, as necessary to operate and secure the service.

Where appropriate, Baywide Water requires service providers that process personal information on its behalf to maintain appropriate security and confidentiality safeguards.

The hosting and database arrangements may change in the future. If they do, Baywide Water will update this Privacy Policy where necessary.

7. Information Stored on Your Device

The App may store certain information locally on your mobile device to support the App's functionality, including account and saved-quote information.

The App does not use your device's GPS/location services to track your physical location.

The App does not access your:

  • camera;

  • microphone;

  • contacts; or

  • phone location for tracking purposes.

Important implementation requirement: passwords should not be stored in plaintext in local device storage. Baywide Water should use an appropriate secure authentication mechanism and should not retain a user's plaintext password in the App's local storage.

8. Information We Do Not Collect for Advertising or Analytics

Baywide Water does not currently use the App for:

  • targeted advertising;

  • advertising identifiers;

  • behavioural advertising;

  • social-media tracking;

  • analytics SDKs;

  • location tracking;

  • push notifications;

  • camera access;

  • microphone access; or

  • contacts access.

If these features or services are introduced in the future and involve additional collection or processing of personal information, this Privacy Policy will be updated as appropriate.

9. Sharing of Information

Baywide Water does not sell or rent your personal information.

We may share or disclose information only where reasonably necessary to:

  • provide the App and its services;

  • process addresses and calculate delivery distances;

  • operate our hosting and database infrastructure;

  • maintain security and prevent fraud or misuse;

  • comply with legal obligations;

  • protect the rights, property or safety of Baywide Water, our users or others; or

  • provide services through authorised third-party providers.

The principal third-party services involved in the App's operation include Google Maps Platform, our hosting infrastructure, MongoDB/database services, and, if retained, OpenStreetMap Nominatim.

10. Overseas Processing

Some information processed through the App may be stored or processed outside New Zealand.

For example, third-party technology and cloud service providers used by the App may operate infrastructure in countries outside New Zealand.

Where personal information is disclosed or transferred overseas, Baywide Water will take reasonable steps to ensure that the applicable requirements of the New Zealand Privacy Act 2020 are met.

New Zealand's Privacy Act 2020 contains requirements governing disclosure of personal information outside New Zealand under Information Privacy Principle 12.

11. Data Retention

Baywide Water will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the App, maintaining appropriate business records, resolving disputes, maintaining security and complying with legal obligations.

Saved quotes: Saved quotes will be retained for 24 months from the date they are created, unless they are deleted earlier at the user's request or a longer retention period is required for a legitimate legal or business purpose.

After the applicable retention period, Baywide Water will delete or anonymise the information where reasonably practicable.

Third-party providers, including Google Maps Platform and other infrastructure providers, may retain technical information or API logs according to their own applicable retention policies.

Google states that Maps Platform log data may be retained for different periods depending on legitimate business needs and is deleted when no longer necessary for the purposes for which it was collected.

12. Account Deletion

You may request deletion of your Baywide Water account and associated personal information.

The App will provide an accessible account deletion function so that users can request deletion of their account.

When an account deletion request is received, Baywide Water will delete or anonymise personal information associated with the account, including saved quotes, subject to information that Baywide Water is legally required or otherwise permitted to retain.

Account deletion does not necessarily cause information already independently retained by third-party service providers to be immediately deleted. Such information remains subject to the applicable third party's privacy and retention policies.

If you cannot access the account deletion function, you may contact Baywide Water at: baywidewater@gmail.com

Google Play requires apps that allow account creation to provide users with a way to request account deletion and associated data deletion.

13. Data Security

Baywide Water takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, authentication, secure communications and appropriate controls around our backend infrastructure.

However, no electronic storage system or method of transmission over the internet can be guaranteed to be completely secure.

You should keep your account credentials confidential and notify Baywide Water if you believe that your account has been compromised.

14. Children's Privacy

The App is intended for use by adults and business customers and is not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information through the App, please contact us so that we can investigate and take appropriate action.

15. Your Privacy Rights

Under applicable New Zealand privacy law, you may have rights concerning the personal information Baywide Water holds about you.

These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion where appropriate;

  • ask questions about how your information is used;

  • make a privacy complaint; and

  • contact the Office of the Privacy Commissioner.

To make a privacy request, contact:

Baywide Water
Email: baywidewater@gmail.com

You may also contact the New Zealand Office of the Privacy Commissioner:

Office of the Privacy Commissioner New Zealand

16. Changes to This Privacy Policy

Baywide Water may update this Privacy Policy from time to time to reflect changes to the App, our services, third-party providers, or applicable legal requirements.

When this Privacy Policy is updated, we will update the Effective Date and Last Updated dates above.

Where appropriate, we may also notify users through the App or another reasonable method.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or wish to request deletion of your account, please contact:

Baywide Water

Email: baywidewater@gmail.com
Website: https://baywidewater.wixsite.com/baywide-water

We will consider and respond to privacy requests in accordance with applicable law.

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